Copyright Policy

Our position

Uploaders must own their series or hold a licence from its owner and have the rights needed for its story and other elements. At series creation they must identify the owner and story source and provide the information and documents required by section 4 of our Terms. Submission is blocked until the required answers, documents and truthfulness confirmation are complete. A changed answer or document requires a renewed confirmation.

For series requiring documents, a moderator must check that the licence matches the video's credits, covers online streaming in the countries where the Service is offered, and has not expired before approving the series. We review supplied evidence; approval is not a guarantee of rights or a decision that prevents later complaints. When a rights holder tells us about infringement, we act on it as described here, and repeat infringers lose their accounts.

Licence documents and supporting permission evidence are private and viewable within the Service only by authorized moderators. They are not routinely disclosed to a claimant as part of this process. The Privacy Policy explains their storage, retention and disclosure required by law.

Dubbing and voice recreation are not currently available. Any future dubbing feature will require separate permissions and disclosures before use.

Sending a notice

If you own a work that has been used on ArcTV without permission, or you are authorized to act for the owner, send us a notice. We assess US takedown requests and Canadian notice-and-notice obligations separately. A valid notice under the copyright law of Australia, New Zealand, Singapore or another country where the Service is offered is handled the same way: we remove the material it identifies and notify the uploader. For a US DMCA notice, provide:

• your name, and the organization you act for if any;
• your physical address, phone number and email address;
• the work you say is infringed, and your interest in it (owner, exclusive licensee, or agent);
• the URL of the episode on ArcTV you say infringes it, or the series URL for a whole-series claim (our form records the currently published episode URLs);
• a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law;
• a statement, under penalty of perjury, that the information in the notice is accurate and that you are the owner or authorized to act for the owner; and
• your physical or electronic signature.

The form accepts a claim for one episode or all currently published episodes of a series. When you open the form from an episode, we identify its series automatically. Otherwise, provide the episode or series URL. For a whole-series claim, explain why the allegation applies throughout; we record the published episode URLs at submission. Each case retains episode records and video-version references. A series claim is assessed and actioned as a whole, without individual episode exceptions; a removal under that claim makes the entire series unavailable. Later uploads are not automatically included.

Under Canadian law a notice must not contain an offer to settle, a demand for payment, or a request for personal information. Such a notice does not qualify for Canadian notice-and-notice forwarding. We separately assess whether it calls for action under US law or another basis. A notice may qualify under one process even if it does not qualify under the other; if it identifies the work, the episode or series and how to reach you, we will tell you what is missing.

Knowingly misrepresenting that material is infringing can make you liable for damages, including costs and legal fees, under 17 U.S.C. §512(f).

What happens next

1. We assess forwarding. We forward compliant Canadian notices in full to the uploader and tell you that we have done so. If we cannot forward a qualifying notice, we explain why. When material is removed under the US process, we notify the uploader of the removal and claim.
2. We remove the claimed content. On a qualifying US takedown notice, or another applicable basis, an episode claim disables public access to that episode and its captions, thumbnails and any derived tracks. A series claim is actioned as a whole and makes the entire series unavailable to viewers, without individual episode exceptions. The creator receives one claim-level removal notification and can review the claim in their studio. We retain media for records and possible restoration. Previously issued playback links may remain usable briefly until they expire.
3. We may record one strike per case against the uploader's account under the repeat infringer policy in our Terms. Covering multiple episodes in one case does not itself create multiple strikes. Three active strikes suspend the account and take all of its content offline.
4. We act promptly. We act expeditiously on qualifying US notices and forward qualifying Canadian notices as soon as feasible. Our internal response target is one business day; urgent matters are escalated.

If your episode or series was removed

We notify you by email about the claim and removal, including the claimant's name and contact details. For qualifying Canadian notices, we forward the submitted notice, including its statement and contact details. For other copyright removals, we may instead send a summary identifying the claim, affected material, claimant contact details and counter-notice process. If you believe the removal was a mistake, or that your use is licensed or otherwise lawful, you can open the copyright claim in your studio and file one counter-notice for that claim. A valid counter-notice under 17 U.S.C. §512(g)(3) must contain:

• your name, physical address, phone number and email address;
• identification of the material that was removed and where it appeared;
• a statement, under penalty of perjury, that you have a good-faith belief the material was removed as a result of mistake or misidentification;
• a statement that you consent to the jurisdiction of the United States federal district court for the district in which your address is located, or, if your address is outside the United States, any judicial district in which Markflow Inc. may be found, and that you will accept service of process from the person who sent the notice or their agent; and
• your physical or electronic signature.

When you file a counter-notice we send it, with your contact details, to the claimant. Unless the claimant notifies us before restoration that they have started legal proceedings to restrain the claimed infringement, we restore the material covered by that claim between ten and fourteen business days after receiving a valid counter-notice, subject to any separate copyright or moderation restrictions. Knowingly misrepresenting that material was removed by mistake can make you liable for damages under 17 U.S.C. §512(f).

The studio counter-notice process applies to one copyright claim. One signed counter-notice identifies all materials currently removed under that claim, including their episode URLs; a series claim does not require separate counter-notices for each episode. Filing does not itself clear a removal or strike. Clearing one claim does not clear other copyright or moderation restrictions. A case-level strike is revoked when all removals actioned under that case have been cleared through restoration; account reinstatement requires a separate review.

Repeat infringers

We terminate the accounts of repeat infringers. We may record a strike when we remove content for copyright reasons. One submitted copyright case can result in at most one strike per creator, even if it covers several episodes. If further removals in the same case warrant a strike, the same strike record is reused. Strikes expire after twelve months. Three active strikes suspend the account and take its content offline; suspension is not lifted automatically, and a terminated user may not open another account. We may also act without waiting for three strikes where infringement is obvious or a court has found content infringing.

Series publication holds

A series-wide claim does not automatically remove content or block future uploads. A moderator may separately pause new episode publication while reviewing a rights concern and will notify the creator. This does not add later uploads to the original claim. A removal decision on a series claim applies to the entire claim and keeps the series unavailable until that removal restriction is cleared. Separate publication holds and other claims may continue to restrict access or new releases.

Records

We retain notices, counter-notices, our responses and identifying records while the case or appeal is open, normally for twelve months after final closure, and for at least one year after their last use in a decision directly affecting an individual. Relevant records are retained longer where a legal obligation or documented dispute hold requires it, as described in our retention policy. These records are disclosed only as described in our Privacy Policy. Permanent series deletion or account closure does not bypass copyright retention requirements. Deletion may be blocked pending review where copyright records or media must be retained. Restoration through this copyright process reverses a copyright restriction; it does not recover a series that its creator permanently deleted.

Canadian notices

A Canadian notice identifies the claimant and address, the work, the claimant's interest or right, the electronic location, the alleged infringement, and its date and time. US sworn statements and a US electronic signature are not prerequisites for Canadian forwarding. We review notices individually, forward compliant Canadian notices, inform the claimant, and retain identifying records. Forwarding alone does not decide infringement or require removal.