Privacy Policy

1. Who we are and how to reach us

Markflow Inc. is responsible for personal information collected through ArcTV at arctv.net and its applications. Our privacy officer can be reached at admin@arctv.net or by mail at Markflow Inc., 4588 Marineview Crescent, North Vancouver BC V7R 3P5, Canada. This policy follows Canada's Personal Information Protection and Electronic Documents Act and British Columbia's Personal Information Protection Act.

2. What we collect

Account information. Your email address, password if you use email/password sign-in (stored only as a hash), display name, handle, avatar and account settings. Your handle and display name are public.

Google sign-in. If you choose Google sign-in, Google provides our authentication service with your Google account identifier, email address and basic profile information, which may include your name and profile image. We use this information to authenticate you and associate your sign-in with your ArcTV account. You choose your public ArcTV name and handle during account setup. We do not receive your Google password or request access to your Gmail messages or Google Drive files. Google processes the sign-in under its own privacy policy.

Content you upload. Videos, artwork, titles, synopses, tags, subtitle files, comments, ratings, likes and follows. Published content is public. Private licence documents are not part of the published series.

Series rights information. Your answers to who owns the series and where its story comes from; the name of a public-domain work where required; licences from series owners, adaptation licences and evidence of adaptation permission where required; and the names, signatures, contact details, rights, territories and dates contained in those documents. We record changes, your confirmation that your answers are true and documents genuine and that you are responsible for claims, each renewed confirmation, and the associated account and time. We also record the moderator's checks against the video's credits, online-streaming coverage, Canada and US coverage, and expiry. Historical rights submissions and reviews remain subject to the retention periods below.

Submit only the personal information needed to establish rights and permissions. You may redact unrelated financial or personal details, but leave the rights-holder identities, relevant credits, permissions, territories, dates and signatures needed for review readable. You are responsible for being authorized to provide other people's information in these records.

Records of actions. When you create a series, upload a video, or accept our Terms, we record the time, your account, network address and browser identifier. Copyright and moderation records include the information submitted and the actions taken, restoration-request explanations, original and corrected video versions retained for review, and in-app notifications with their read status. We retain a hash of blocked account email addresses to prevent re-registration.

Permanent-deletion records. When you permanently delete an eligible series, we retain its identifier, title, creator, deletion time, rights submissions and moderator reviews, and references to private licence documents. We also record the media to be cleaned up and cleanup attempts and errors so that unfinished storage cleanup can be retried. These retained records are not a restorable copy of the series.

Playback and usage. Which episodes you watch and how far, playback quality and buffering measurements, the region your connection is from, and the pages you visit. For visitors without an account we use a random session identifier stored in a cookie to keep your place in a series.

Preferences on your device. Caption and audio-language choices, player settings and similar preferences are stored in your browser and are not sent to us.

Correspondence. Emails you send us, reports you file, copyright case scope, affected episode URLs and video-version references, publication holds and decision history, and copyright notices or counter-notices you submit, including the name, address, phone number and email the law requires in them.

We do not knowingly collect personal information from children under 13. If you believe a child under 13 has an account, contact us and we will delete it.

3. Why we use it

• To provide the Service: accounts, uploads, encoding, playback, captions, search, recommendations and comments.
• To remember your progress and settings.
• To measure and improve playback quality by region and device.
• To moderate content, handle reports, and run our copyright process, including forwarding notices to uploaders, passing counter-notices to claimants, and recording and enforcing strikes.
• To check required series rights information and licences before approval and record renewed confirmations after changes.
• To process series deletion and account closure requests, retain necessary records and complete storage cleanup.
• To meet legal obligations, including record-keeping required by copyright law, and to respond to lawful requests.
• To protect the Service and its users from abuse, fraud and security threats.

4. Who we share it with

Service providers. We use service providers for database hosting, authentication, private file storage, video storage and encoding, content delivery, website hosting, caption processing, transactional email and support email. Providers process the information needed to perform those functions for us. For example, a caption-processing worker temporarily downloads an uploaded video to extract embedded subtitles, and our email provider processes notice and counter-notice messages and recipient addresses. Providers may process information outside Canada, where it may be accessible to authorities under local law. Contact us for information about the providers and processing arrangements used for your information.

Private rights documents. Within the Service, only authorized moderators can view licence documents and supporting permission evidence. They are not public, are not available to viewers or other creators, and are not routinely sent to copyright claimants. Our contracted storage and hosting providers process them to operate the private storage service. Disclosure required by law remains possible as described below; access to your own personal information is handled under section 6.

Copyright claimants and uploaders. A claim may cover one episode or an entire series, with one counter-notice covering all materials removed under that claim. We forward qualifying Canadian notices to uploaders, including the claimant's contact details. For other copyright removals, we may send a removal summary with the claim, affected material, claimant contact details and counter-notice instructions instead of forwarding the original notice. When you file a counter-notice we send it, with your name, address, phone number, email and the URLs of all removed materials covered by that claim counter-notice, to the claimant. The forms explain this sharing before you submit.

Legal process. We disclose information when required by a subpoena, court order or other valid legal process, or when we believe in good faith that disclosure is necessary to comply with law, enforce our Terms, or protect the rights, property or safety of Markflow, our users or the public. Where the law allows, we tell the affected user first.

A successor. If Markflow or the Service is sold or merged, information transfers to the successor under this policy.

We do not sell personal information.

5. How long we keep it

We use a documented retention schedule with manual reviews. Information subject to a legal obligation or a documented dispute hold is retained only to the extent needed for that purpose, even where a routine period below has ended. Personal information used to make a decision directly affecting you is kept for at least one year after its last use for that decision.

• Ordinary account information and content: while your account is active. After verifying an account-closure request, we normally remove ordinary account information and content from live systems within 30 days. If verification or a retention requirement prevents completion, we explain what remains and why. Evidence and other records listed below follow their separate periods.
• Series rights answers, licence documents, supporting permissions, confirmations, reviews and deletion archives: while the series remains active, then normally up to 24 months after permanent deletion or permanent withdrawal. Historical versions follow the same schedule. A temporary removal during an open review does not by itself start disposal of the evidence.
• Copyright and moderation cases, appeals, identifying records and retained media: while the matter is open, then normally for twelve months after final closure, subject to the decision-related minimum and any longer legal obligation or documented hold. Retained removed media is inaccessible to viewers and may be needed to reverse an incorrect removal. Expiry of a strike does not itself delete case evidence.
• Routine network-address and browser audit information: up to twelve months, unless needed as part of a retained case or decision record.
• Individual playback and usage measurements: up to twelve months, then deleted or effectively anonymized. We do not promise automatic aggregation. We may retain statistics that can no longer reasonably identify individuals.
• General correspondence and account-closure records: while the request is open, then up to 24 months. Copyright and moderation correspondence follows the case schedule above.
• Blocked-account email hashes: while needed to enforce an active ban, with a necessity review on reinstatement and at least annually.
• Unattached licence uploads: normally deleted after 30 days if they are not referenced by a submission, history, archive, case or hold. Caption-processing temporary media is removed after processing attempts; abandoned temporary files are checked during operational reviews.

Permanent series deletion. Confirming deletion of an eligible series permanently removes the series and its episodes from the app, without a 30-day recovery period. Cleanup of videos, replacement and previous versions, and artwork starts afterward and may take longer or require retries. Media still referenced by other content or retained evidence is excluded from that cleanup. Copyright or moderation retention requirements may block deletion pending review. Private rights documents, confirmations, reviews and deletion archives follow the periods above; they do not provide a way to restore the series.

Cleanup records and backups. Failed or unfinished media cleanup tasks are retained until resolved; acknowledged tasks are removed from the cleanup queue. Minimal disposal logs are normally kept for twelve months. Deleted information may remain in restricted recovery backups until those backups expire under the provider's configured recovery schedule. Backups are not used to restore a creator-deleted series on request. If we recover systems from a backup, we reapply deletions and access restrictions before returning the affected data to ordinary use. Necessary deletion references are retained for that recovery window. Contact us for the applicable backup arrangements.

We review eligible records monthly, account-closure and upcoming disposal deadlines weekly, and the retention schedule at least yearly. We process upcoming deadlines in time to meet the periods above. These reviews include relevant provider copies and correspondence; they are not all performed automatically by the app.

6. Your rights

You may ask to see the personal information we hold about you, ask us to correct it, request account closure, or withdraw consent to uses that are not required to provide the Service or by law. Write to admin@arctv.net. Our team handles account closure requests by email. Account closure does not immediately erase records subject to the retention periods in section 5. We respond within 30 days. If you are not satisfied, you may complain to the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia.

7. Cookies and similar technologies

We use a session cookie to keep you signed in, a random identifier cookie for visitors' viewing progress, and browser storage for player preferences. This version of the Service does not display third-party advertising or use advertising trackers, and we do not build advertising profiles from viewing history. Optional Google sign-in is described in section 2. Before introducing advertising-related data use, we will update the relevant disclosures and obtain any consent required.

8. Security

We protect information with access controls, encryption in transit, hashed passwords, and row-level permissions in our database. No system is perfectly secure. If we learn of a breach that creates a real risk of significant harm to you, we will notify you and the Privacy Commissioner as the law requires.

9. Where the Service is offered

The Service is offered in Canada, the United States, Australia, New Zealand and Singapore. It is not directed at or marketed to people in the European Economic Area, the United Kingdom or Switzerland. This policy is written for the laws that apply in Canada. If you live elsewhere, you may have additional rights under your local law, and you can exercise them by contacting us.

10. Changes

We may update this policy. The current version and its effective date are always at arctv.net/privacy. For significant changes we will notify account holders by email or when they next sign in.